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Forgotten usernames and/or passwords

Last Updated: Jul 26, 2016 08:09PM PDT

If you’ve forgotten your username or password for LiveWhale, an option is provided to help you retrieve your username and reset your password. 

  1. At the LiveWhale login screen (http://your-url.edu/livewhale/?login), click Forgot your password? 
  2. You will be asked for the e-mail address associated with your LiveWhale account. Enter your e-mail address and click Send e-mail.
  3. Instructions for resetting your password will be emailed to you.
  4. Reset your password by entering you new password twice and click Reset password.
  5. Return to the LiveWhale login page and log in with your username and new password.

If your LiveWhale application uses Single-Sign-One (SSO), contact your systems administrator for assistance.
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